- Large under cover storage
- Purpose built forensic examination and accident investigation bays
- 24 hour security and CCTV
- Fully air conditioned offices
- 24 Hour control and call centre
- Training and conference suites
- Concrete storage for 2000 vehicles
Our Control room is manned 24/7. We handle in excess of 1200 breakdown and recovery jobs a month - with an average response time of 32 minutes. Telephone calls are recorded for security and training purposes and 90% of calls are answered within 5 seconds. The information monitored within our control room allows us to provide our clients with up to date information on ETAs, On Scene and Completion.
Our Lisburn and Belfast Satellite depots provide further storage and examination areas.
Our Controllers have a wealth of knowledge in the Ireland and UK road systems so resources required for the job will be despatched accurately and without delay.
Mapping and routing utilities are used to identify the locations as quickly and accurately as possible.
Call Handling services can be provided for other companies. This is of particular benefit to companies who cannot justify a night time control service. We can tailor the service provided to each individual customer - whether the requirement is on a permanent basis, temporary or as a one-off.
Front line rescue vehicles are fitted with tracking which enables us to monitor their real-time position.
Broker assistance can be arranged throughout mainland Europe. Our multi-lingual staff can take calls in Lithuanian, Russian, Polish, Ukranian and Spanish.
Marsden Recovery Specialists has been trading for over 40 years and today is one of Ireland's largest dedicated vehicle recovery operator, specialising in vehicle rescue, recovery, storage, repair and parking solutions.
We are committed to ensuring that the highest standards are always achieved by providing the best customer and vehicle care in Ireland. This is succeeded through our total commitment to innovative technology systems, continuous training of all staff, state of the art workshop and recovery equipment, and a thorough understanding of our customers' needs.
Our pledge is to uphold a professional business practice while maintaining the highest ethical standards; our goal is to exceed our customers' highest expectations while providing exceptional customer service.
We are committed to providing you with the highest quality of professionalism available in the industry.